Cancellation Policy & Sign-In Policy


We sincerely want to provide the best experience possible for our members, which includes the ability to access the services we provide.

The following is our policy regarding no shows or late cancellations:

  1. Members must cancel their class booking 2 hours ahead of time if they are unable to attend the class.
  2. We will automatically charge a $10.00 fee for EVERY class no show and late cancellation.  The fee will be charged on the credit card/account that is in Mindbody.

Please remember to fob in for every class. Failure to fob in marks you as a “no show” and you will be charged.

We do understand that life happens! If you find yourself in an extenuating circumstance that prevents you from following our class cancellation policy please email us at or call us at 920-2224.

We hope that this cancelation policy will help each class be full with members who are ready to work out!

If you have any questions or concerns please contact management at 867-920-2224 or email at

How to Sign In to Classes

Signing up for classes on the MINDBODY app could be confusing for some. To help clarify any confusion, here is everything you need to know about signing up for classes:

  1. Classes open 1 calendar day before the calendar day of the class, at 6am. Example: If I want to attend a class on Wednesday I’m able to book ANY class starting at 6am Tuesday morning.
  2. You have up to 120 minutes before the class starts to cancel without being penalized as a late cancel or no show. Please see our cancelation policy for more information.
  3. The MINDBODY app has a “Waitlist” option that works very well. MINDBODY will notify you by text message if your spot has opened to get into the class. A maximum of 8 people can be on the waitlist. The Waitlist notification will NOT work if you’re on a Waitlist for one class and already booked for another class at the same time. You will be moved into the class from the waitlist within 1 hour of the class start. When you are moved from the waitlist to the class, you will receive a text asking to either accept the booking or cancel your spot in the class. Please continue to check the waitlist or remove yourself from the waitlist if you no longer want to attend the class to avoid penalty.
  4. On the MINDBODY app, if you notice that a class is not showing up, you need to search for the Yellowknife Racquet Club and view the schedule. Even if the class FULL you should still be able to see it in the MINDBODY app.
  5. If you do not show up for your class on time, we will give your spot away to someone who is in the building ready to participate.